Your Privacy Policy Information

Last updated: 12 May 2026

Digby Management and Consultancy Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

1. Who we are

Digby Management and Consultancy Ltd is the data controller responsible for personal information processed in connection with this website and our services.

Company: Digby Management and Consultancy Ltd
Company number: 16597778
Registered office: 13–15 Southernhay West, Exeter, United Kingdom, EX1 1PL
Data protection contact: Peter Higgins
Email: info@DigbyUK.co.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact Peter Higgins using the email address above.

2. Personal information we may collect

Depending on how you interact with us, we may collect information including:

your name and contact details, including your email address, telephone number and postal address;

information you provide when making an enquiry or asking us to provide services;

information relating to a property, business or service where that information identifies or relates to an individual;

correspondence and communications between you and Digby Management and Consultancy Ltd;

payment, billing and transaction information where you become a client or customer;

technical information generated when you use our website, such as your IP address, browser type, device information and website activity; and

information collected through cookies and similar technologies.

We ask that you do not provide sensitive or special category personal information unless it is necessary for us to provide the service you require.

3. How we collect your information

We may collect personal information directly from you when you contact us by email, telephone, through our website or by another means.

We may also receive information from clients, suppliers, contractors, professional advisers, publicly available sources or other organisations where it is lawful and appropriate for us to do so.

Certain technical information may be collected automatically when you visit our website.

4. How we use your personal information

We may use your personal information to:

respond to enquiries and requests for information;

provide quotations and discuss potential services;

enter into and manage contracts with clients and customers;

provide property management, consultancy and related services;

communicate with clients, customers, suppliers and contractors;

administer payments, invoices and financial records;

maintain appropriate business and accounting records;

manage and improve our website and services;

protect our website, systems and business against fraud, misuse or security threats;

comply with our legal and regulatory obligations; and

establish, exercise or defend legal claims where necessary.

5. Our lawful bases for using personal information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract: where processing is necessary to provide services under a contract with you or to take steps at your request before entering into a contract.

Legal obligation: where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests: where processing is necessary for the legitimate operation, administration, security and development of our business and those interests do not override your rights and freedoms.

Consent: where you have specifically agreed to us using your personal information for a particular purpose. Where we rely on consent, you may withdraw it at any time.

6. Marketing communications

We will only send electronic marketing communications where we are legally permitted to do so.

Where consent is required, we will obtain it before sending marketing communications. You may unsubscribe or ask us to stop sending marketing communications at any time by contacting us at info@DigbyUK.co.uk.

7. Sharing your personal information

We do not sell your personal information.

We may share information where necessary with organisations that help us operate our business or provide our services, including website and IT providers, email and cloud service providers, accountants, banks, payment providers, professional advisers, contractors and other service providers.

We may also disclose information where required by law, regulation, court order or a lawful request from a public authority, regulator or law enforcement agency.

Where another organisation processes personal information on our behalf, we require appropriate arrangements to protect that information.

8. International transfers

Some organisations providing technology, cloud, email or other services to us may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives a level of protection required by UK data protection law, including using recognised adequacy arrangements or appropriate contractual safeguards where required.

9. How long we keep your information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and regulatory requirements.

As a general guide:

enquiries that do not result in an ongoing business relationship may normally be retained for up to 24 months after our last communication;

records relating to clients, contracts and services may normally be retained for up to six years after the relationship or contract has ended; and

financial and accounting information will be retained for the period required by applicable law.

We may retain information for longer where there is a legal requirement, dispute, investigation or other legitimate reason to do so.

10. How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, disclosure, misuse or unauthorised access.

Access to personal information is limited to people and organisations that have a legitimate need to access it.

11. Cookies and similar technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how the website is being used and improve its performance.

Where the law requires your consent for a particular cookie or technology, we will ask for your consent before it is used. Certain technologies may be used without consent where an exemption under applicable law applies.

Where appropriate, further information about the cookies used by our website and available controls will be provided through our cookie notice or cookie settings.

12. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

request access to personal information we hold about you;

ask us to correct inaccurate or incomplete information;

ask us to delete your personal information;

ask us to restrict how your information is used;

object to certain uses of your personal information;

request the transfer of certain information to you or another organisation; and

withdraw your consent where we rely on consent as our lawful basis.

These rights are not absolute and may depend on the circumstances and the lawful basis on which we are processing your information.

To exercise any of these rights, please contact:

Peter Higgins
Email: info@DigbyUK.co.uk

We may need to request information from you to confirm your identity before responding to a request.

13. Data protection complaints

If you are concerned about how Digby Management and Consultancy Ltd has collected or used your personal information, please contact us so that we can investigate your concerns.

Data protection complaints can be sent to:

Peter Higgins
Email: info@DigbyUK.co.uk

We will acknowledge receipt of a data protection complaint within 30 days. We will investigate the complaint without undue delay, keep you appropriately informed and notify you of the outcome.

You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

We would appreciate the opportunity to consider and resolve your concerns directly where possible.

14. Third party websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices of third party websites and recommend that you read their privacy information before providing personal information to them.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The most recent version will be published on our website and the date at the top of this policy will be updated accordingly.

16. Contact us

For questions, requests or complaints concerning personal information or this Privacy Policy, please contact:

Digby Management and Consultancy Ltd
For the attention of: Peter Higgins
Email: info@DigbyUK.co.uk
Registered office: 13–15 Southernhay West, Exeter, United Kingdom, EX1 1PL